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Knowledge base
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Solutions
Accounts
5
How do I open an account with ABC Bullion?
I've forgotten my client code; how can I find it?
I created an account with ABC Bullion but did not receive a client code?
How do I update my personal details?
I am not based in Australia; can I still trade with ABC Bullion?
Buy & Sell
10
Can I purchase metal from your offices?
Where are your offices located, what are your opening hours and what are the convenient public transport options?
Are there facilities for private transactions?
Do I need any forms of identification to make a purchase?
Can I lock in a price for metal?
See all 10 articles
Our Prices
5
Why are the selling and buyback prices different?
What is the spot price?
How often do you update your prices?
Why is the price spread more on silver than gold?
Help me understand the value of my portfolio
Collection, Delivery & Storage
14
Can I send someone to collect an order on my behalf?
How long will you hold my bullion for me after payment?
How much is the shipping/delivery charge?
How do I track my ABC Bullion order?
How long will my order take to arrive?
See all 14 articles
Order & Payments
3
What are the methods of payment available?
How do I know if my order was successful?
I need to change/cancel my order, how do I do this?
Our Products
4
What is the difference between ABC Bullion and PAMP brands?
Do your products come with a certificate?
What is the 'barring fee' for ABC Pool Allocated Product?
How is Barring Fee Calculated?
