• If your package has been 'stuck in transit' for longer than expected please let us know so we can lodge a 'missing package investigation' with our third-party courier. Every missing package will be assigned a unique case number by our third-party courier and can take up to 2-4 weeks to locate.
  • If the package was delayed due to an incorrect or incomplete address, the item should be returned to us. To have this package resent to the correct address, there will be additional postage fee