FAQ solutions

FAQs in Freshdesk

Can I purchase metal from your offices?
Yes! You don't need an appointment or an account prior to visiting our offices. If you wish to make a purchase in excess of AUD $5,000 you will need to...
Thu, 25 Jul, 2019 at 10:30 AM
Do I need any forms of identification to make a purchase?
If you attend our office and purchase metal up to $5,000, personal identification is not required. If your purchase is $5,000 or more we require you to ...
Thu, 25 Jul, 2019 at 11:04 AM
What are the methods of payment available?
In Store Payment options available: Cash - Australian Dollars only. EFTPOS - Cards often have a $1,000 daily limit, please check limits before payment. G...
Thu, 25 Jul, 2019 at 11:04 AM
How do I sell my metal to ABC Bullion?
Selling metal from your storage account If you wish to sell ABC Pool Allocated Product, ABC Premium Product or ABC Secure Product, you can easily sell it b...
Thu, 25 Jul, 2019 at 10:37 AM
I've forgotten my password, how do I reset it?
If you've forgotten your password you can re-set it via our website.
Thu, 25 Jul, 2019 at 10:40 AM
How long will you hold my bullion for me after payment?
Generally, ABC Bullion will hold your metal for 14 business days from the date that your payment clears. We do ask that you make arrangements to collect at...
Thu, 25 Jul, 2019 at 10:41 AM
How much is the shipping/delivery charge?
Secure Delivery To Your Door We have clients all over the world, so we understand the importance of a delivery service which can get your investments to you...
Thu, 25 Jul, 2019 at 10:43 AM
What are my Storage options?
We have four different product and storage options available to you. These are: ABC Pool Allocated Product Storage ABC Bullion Pool Allocated Product is th...
Thu, 25 Jul, 2019 at 10:58 AM
How often do you send out storage statements?
Storage statements and storage invoices are automatically sent out to clients at the end of each quarter (every three months). Audits of our physical metal...
Thu, 25 Jul, 2019 at 11:00 AM
What is the spot price?
The spot price is the current trading price of the metal as listed on the metal exchanges, which we use as a benchmark for our pricing. The spot price is ba...
Thu, 25 Jul, 2019 at 11:01 AM