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Knowledge base
FAQ
Accounts (9)
How do I open an account with ABC Bullion?
I've forgotten my client code; how can I find it?
I created an account with ABC Bullion but did not receive a client code?
How do I update my personal details?
I am not based in Australia; can I still trade with ABC Bullion?
See all 9 articles
Buy & Sell (16)
Can I purchase metal from your offices?
Can you provide financial advice on which product is right for me?
What is the difference between ABC Bullion and Australian Bullion Company Melbourne?
Do I need any forms of identification to make a purchase?
Can I lock in a price for metal?
See all 16 articles
Collection, Delivery & Storage (14)
How do I know when my order will be ready for collection?
Can I send someone to collect an order on my behalf?
How long will you hold my bullion for me after payment?
How much is the shipping/delivery charge?
Do you ship internationally?
See all 14 articles
Order & Payments (8)
How do I place an order with ABC Bullion?
Do you have a copy of your website in Chinese?
How does "Pre-Order" work?
Why doesn't my online portfolio show my purchases?
Am I able to make a split payment on my invoice?
See all 8 articles
Our Products (7)
What is the difference between ABC Bullion and other brands?
Do your products come with a certificate?
What is the 'barring premium' for ABC Pool Allocated Product?
How is Barring Fee Calculated?
Is pool allocated fractionally backed? What would happen if all clients asked for physical delivery of their metal from their pool allocated?
See all 7 articles
Our Prices (10)
Why are the selling and buyback prices different?
What is the spot price?
Why is your spot price different to Kitco and/or another platform?
How often do you update your prices?
Why is the price spread more on silver than gold?
See all 10 articles
Gold Saver (4)
What is ABC Bullion Gold Saver account?
What are the features of ABC Bullion Gold Saver?
How do I activate my Gold Saver account?
Can I take physical possession of my Gold Saver?
